We collect personal data on any natural person, having a Star's Music account or not, using the Site www.stars-music.fr or one of the services offered on it, browsing, consulting and ordering on our site , in particular through the use of cookies in accordance with the legislation in force.
. first and last name ;
. E-mail ;
. telephone number;
. address ;
. age/date of birth;
. your opinion on the products in our catalogue;
. payment information (on e-commerce Supports);
. your purchase history (online and in our stores);
. any special request that you may send us (mainly for archiving and file monitoring purposes);
. the photos or videos of you that you want to share.
. create a customer account
. subscribe to Star's Music newsletters
. place an order on the site or in our stores
. add products to your shopping cart, using functional cookies (see paragraph "Cookies"), to allow you to finalize your purchase later
. contact Star's Music Customer Service by any means of communication made available to you such as e-mail, instant messaging (Chat), facebook messaging (Messenger) etc., in order to follow up on your file
. participate in a promotional game / contest
. browse the Site and view articles
. write a review on an item
. share a product with a friend by sending an e-mail from an article file. share a product via Facebook, Google +, Twitter or Whats App from an article file
. complete an information entry form, questionnaires on the Site
We mainly use your personal data as part of the management of our customers / prospects, and in particular to respond to your requests or to send you regular news and information on products, brands, operations and/or events likely to arouse your interest.
We also use your data to improve your digital experience on our Media: understand your interest in our media and their content, manage your online account, validate your participation in our operations, process your payments, fight against fraud , to ensure that our Materials are presented in the way that is most suitable for you and your terminal, and to protect you against possible fraudulent actions.
As part of the prevention and fight against fraud, in particular to bank cards, we reserve the right to verify the personal data that you have communicated to us when placing the order and to adopt all the measures deemed necessary to verification that the person whose bank account is debited is the one who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or residence.
In the absence of a negative response from you, we reserve the right to cancel your order. In addition, if your customer account has already been used to commit fraud, we may have to block your order.
It is our policy not to sell our customer data to third parties for commercial purposes. Only our company and the external companies contractually linked to us for the processing of your order have access to the information that you communicate to us. The categories of people who will have access to your personal data within Star's Music are, within the limits of their respective attributions: customer service, administrative services, technical service and services responsible for control (auditor, services responsible for internal control procedures, etc.).
We may also transmit your personal data to public bodies, exclusively to meet legal obligations, court officers, ministerial officers, police services in the context of legal requisitions and bodies responsible for collecting debts. .
For the proper processing of your package, we also transmit the information relating to your orders to our business partners responsible for shipping orders.
You always have the possibility of contacting us by post, by email or by telephone to consult the personal data concerning you which are in our possession. If you identify an error in this data or if you consider it to be incomplete or ambiguous, you can also ask us to correct, complete or clarify it. You can also object to your data being used for commercial prospecting purposes or communicated to third parties for this purpose. Finally, you can ask us to delete any personal data that concerns you and that we hold. However, please note that we may keep a record of your data for archival purposes (in particular when the law requires us to do so, in particular information specific to an order).
For any request for access to your personal data, you will need to: indicate your first name, surname, postal and/or email address, send a copy of a valid identity document bearing your signature. We have a period of 2 months from receipt of your request to respond.
We keep your data from the last transaction you made on the Site or the last update of your customer account or update of your subscriptions to our newsletter. This data is kept for a period of five years from the end of the relationship with the client or prospect. The period starts from either the last order, or the last connection to the customer account, or the last call to customer service, or the sending of an email to customer service, or a click on a hypertext link an e-mail sent by Star's Music, or the placing of products in the basket without the purchase being made, or finally a positive response to an e-mail asking if the customer wishes to continue to receive commercial prospecting on the expiry date of the five-year period. At the end of this period, the data of the customer or prospect will be anonymized.
The information making it possible to establish proof of a right or a contract or the information kept for compliance with a legal obligation may be archived in accordance with the legal provisions in force (in particular in the context of a guarantee or accounting records).
We are also likely to keep certain personal data in order to maintain a deletion list if you have requested not to be contacted by email or sms.
We aim to always keep your personal data in the safest and most secure way, and only for the time necessary to achieve the purpose pursued by the processing. In this perspective, we take the appropriate physical, technical and organizational measures to prevent as far as possible any alteration or loss of your data or any unauthorized access to it. On our eCommerce Media, we manage your payment information using industry standard methods (such as PCI DSS).
We inform you that this personal data protection policy may be modified by us. In this case, these changes will be available on this page.
A cookie is a small text file that is placed or stored on your device (computer, tablet or mobile device) when you visit a website. The cookie allows a site to recognize you, help you navigate from page to page on a website, provide secure connections and remember your preferences on future visits.
Internet browsers' default settings are usually set to accept cookies, but you can easily change this by changing your browser settings. However, please note that if you choose to disable cookies, some parts of our Materials may not be accessible.
Depending on the browser and terminal (computer, tablet or mobile device) you use to browse our sites, we set up different types of Cookies (you can find information on the collection of data relating to thesecookies in our T&Cs here).
Strictly necessary cookies:these cookies allow you to navigate on the Site and are essential for the proper functioning of the Site (in particular to pass the stages of the basket). Their deactivation will cause difficulties in the use of the Site and will result in preventing access to certain functionalities.
Functional cookies:these cookies make it possible to memorize your preferences, your choices in order to personalize your experience on the Site.
Performance and statistics cookies:these cookies collect information on how you browse the Site (number of visits, number of pages viewed, visitor activity) via Google Analytics and Facebook analysis tools. These cookies also allow us to identify and resolve problems with the operation of the Site and to improve it.
Advertising cookies:these cookies record information to send you personalized advertisements adapted to your centers of interest. They also help us to count the activity of our advertising spaces, to measure the audience, etc.). For example, cookies related to operations relating to targeted advertising, social network tracers generated by social network sharing buttons such as Facebook, Twitter, Pinterest, Youtube, Google +, Instagram (Social plugins).
Social media buttons:Star's Music provides Internet users with sharing buttons such as Facebook, Twitter. We do not manage the data collected by Social Networks via the buttons. We therefore invite you to read the policy relating to the protection of personal data published by the Social Networks concerned, in order to know the methods of processing and use of the data collected by the latter as well as the possibilities of settings including you have to protect your privacy.
The management of cookies and your choices is different depending on the browser used. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies. For more information you can consult the help of the main browsersInternet Explorer™//Safari™//Chromium™//Firefox™//Opera™.
In the event of your explicit agreement, we use your contact details to send you targeted advertising, in particular by email or SMS notification on mobile.
You can change your preferences at any time or unsubscribe to our Star's Music newsletter by clicking on the link present in the "My Account" section.
We are committed to respecting the rules applicable to each prospecting channel.
Newsletters by email & Promo offer by SMSWe respect the rules enacted by article L34-5 of the postal and electronic communications code which provides for the express prior collection of your consent for the sending of commercial prospecting by electronic means (e-mail or SMS).
Thus, when creating your account on the Star's Music site, you are expressly asked for your consent to receive Star's Music offers by email and/or SMS.
There is an exception in the event that, without having given your prior consent, you may however be canvassed when you are already a customer of Star's Music and the purpose of the prospecting is to offer you products or services. analogues or ask you for your opinion on our services / our site / our store and ask for your evaluation of the products ordered online or purchased in store.
All elements of the Star's Music site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. Thus, none of the documents from the Star's Music site may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever, except under the following conditions: it is possible to download a copy of the documents on a computer for your personal use and only for non-commercial purposes, provided that you do not modify the information and that you keep intact all copyright and other proprietary notices.
The modification of these documents or their use for another purpose constitutes an infringement of the intellectual property rights of Star's Music. The user who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring directly to the home page of the Star's Music site, must request authorization from Star's Music Company. It will not be in any way an implicit agreement of affiliation.
On the other hand, any hypertext link to the Star's Music site and using the technique of framing or in-line linking is strictly prohibited. In any case, any link must be removed upon simple request from Star's Music. The trademarks, logos, designs and models appearing on this site are the exclusive property of Star's Music. Their disclosure can in no way be interpreted as granting any license or right to use any of the said trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of infringement.
